Research

Ongoing research · 2026

Citizen as Owner? Role of Psychological Ownership and Administrative Burden in Citizen Satisfaction

Jeongmin Oh, Donwe Choi, Frances Berry

Under Review

When a public service feels like yoursIn a 2023 survey of U.S. adults, ratings of an emergency-alert service were lower with a privacy-policy requirement than without it when there was no ownership framing. This negative pattern was weaker when the service was framed as belonging to the user.OWNERSHIP AND PUBLIC SERVICESWhen a public service feels like yoursHow people rated an emergency-alert service with a privacy requirementA privacy requirementWithout ownership framing,ratings were lower witha privacy requirement.“Your service” framingThe negative pattern was weakerwhen the service was framedas belonging to the user.U.S. adults, 2023 · Emergency-alert service
Jeongmin Oh
Jeongmin Oh
Assistant Professor
Department of Public Administration
Department of Science and Technology Policy
Department of Data Science (Joint Appointment)
Hanyang University

Research Affiliate
Center for Cyber Strategy and Policy
School of Public and International Affairs
University of Cincinnati

My research interests include Behavioral Public Policy, Administrative Burden, cybersecurity and Digital Governance.